Secure Text Messaging

A trusted advisor in your customer's pocket

Secure text messaging is designed for complex financial product discussions and situations when the customer has a dedicated advisor.
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Communicate on their terms

Asynchronous Messaging lets customers communicate with their relationship manager when it suits them, making it a lot simpler to interact. Provide a WhatsApp like experience whilst keeping control over the storage of the conversations.

Look out for their interests

Instigate and facilitate more conversations based on their personal interests and build rapport.  Unblu’s Secure Text Messaging solution delivers relevant interactions between financial institutions and their clients.

Power up your conversations

Agent's view Agent's view

Embedded Co-Browsing

Turn self service browsing efforts into a collaborative experience. During a conversation, advisors can use existing websites and documents together with their clients. 

Agent's view Agent's view

Universal Co-Browsing

An extra layer of flexibility, Universal Co-Browsing enables participants to navigate to anywhere on the web together.

Agent's view Agent's view

Document Co-Browsing

Share documents to guide customers through complex products or proposals, filling out forms or signing contracts together. Everything within the context of your conversation.

Agent's view Agent's view

Video & Voice

If you want to discuss face to face, you can always start a video or voice call straight from within the conversation.

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Unblu Secure Messenger  integrates into third-party  messaging solution

Unblu Secure Messenger integrates into third-party messaging solution

Because life can be complex, the text messaging solution you implement should have the ability to connect with customers via their favorite social messaging applications like WhatsApp or Facebook Messenger. We make it possible with our connectors and external messaging APIs. 

WhatsApp Integration Webinar

Why Unblu Secure Messenger

Cloud or on-premises

We support both deployment models. Our financial cloud is fully ISO 27001: 2013 certified and it is compliant with the FINMA Guidelines of Circular 2008/7 and of the SFBC Circular 2005/2 No. 87.

Single sign-on (SSO) for web and mobile

Unblu uses existing authentication mechanisms already in place in the on-premises infrastructure of the institution.

SSL encryption

All Unblu communication is secured through SSL. On-premises, Unblu is architected to leverage existing security infrastructure (WAFs, Reverse Proxies, authentication, authorization) and functions behind the SSL termination of an e-banking environment.

Secure archiving

Interaction logs along with any message data (text, media, files) of every conversation is stored in the system. Standard APIs expose the information for downstream processing and archiving.

Video and voice recording

Audio and video conversations are an integrated feature of Unblu. They are conducted through built-in Browser Capability leveraging WebRTC. Video sessions are encrypted end to end and can be recorded. Recordings can be encrypted using a public/private key pair.

Discover Unblu’s Conversational Platform for Financial Services today

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Fact Sheet

Download the Secure Messenger Product Guide

Product Guide