Agent Desk
One central dashboard to manage it all
Agents' roles and workflows demand a flexible control desk. Ours is 100% configurable, enabling businesses to continuously improve both the agent and customer experience.
Queue
Incoming conversation requests from visitors and customers appear in the queue, to wait for an agent to pick it up.
Inbox
The inbox is where agents and advisors manage ongoing conversations.
Liberate yourself from your desk
Get work done where you need to. Start conversations on any platform–Mac, Windows, iOS or Android.
Learn more about Mobile SDKManage it all
Account settings
Define global settings
Layout, languages, use cases, canned responses, field masking, etc. Everything is easily configurable.
Account settings
Create users and teams
Replicate your structure easily by organizing your agents into different teams based on skills, language, expertise, or even location.
Account settings
Configure domains
Indicate where you will run Unblu. Create and manage the snippets easily.
Insight into performance
Listen to your customers
Satisfaction ratings allow a customer to provide feedback for every conversation.
Analyze the customer experience
Integrate Unblu into your data warehouse. See what drives interaction and where help is required. See who is engaged and what methods are used.
Discover Unblu’s Conversational Platform for Financial Services today
Request a demoFact Sheet
Download a PDF version of our Product Guide